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Brizy Font Weight Different in Front End

Chris Gomez

Hey guys, 

Since the latest update, every time I update any element on a page, the font weight changes from bold / semi bold to light or thin on the front end. 

As you can see from the screen recording, what I have active in the the backend is not reflecting on the front end. 

Screen record: https://jumpshare.com/v/zFApvFycKSjRMWH2J8Ux

This is happening across 2 websites I manage for clients - I do not know about the rest because I havent made any updates to the others since the latest Brizy update.

Please let me know a solution as soon as possible.

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Comments

4 comments

Date Votes
  • Ariel H.

    Hi Chris,

    Thank you for reaching out to us.

    If you have any cache plugins or server-side caching, please try purging the cache and see if this helps.

    If this didn't help, could you please confirm if you can replicate the issue if all other plugins besides Brizy and Brizy Pro are disabled? The likely cause of this issue is due to a conflict with any of the plugins installed on your site.

    If the issue continues, we'll need to inspect your WP Admin page. Please add us as an Admin user to one of your websites experiencing this issue and send the following details to communitysupport@brizy.io: 

    Community Post link: https://support.brizy.io/hc/en-us/community/posts/21678458886674
    WordPress Admin URL:
    Username:
    Password:

    Please make a full backup of your site as a precaution.

    Best regards,
    Ariel H.

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  • Ariel H.
    • Edited

    Hi Chris,

    Thank you for your cooperation.

    I can confirm that this issue doesn't occur on older versions of Brizy and Brizy Pro. I will raise this issue with our senior support team for further investigation. I will reach out to you as soon as I have any new updates. We apologize for the inconvenience.

    Best regards,
    Ariel H.

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  • Chris Gomez

    Hi Ariel, 

    Thank you kindly for the response, much appreciated. 

    I would like to revert to the versions of Brizy and Brizy Pro which do not have this issue because the website is due for launch end of this week.

    Could I get a link with this emailed to me? 

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  • Ariel H.

    Hi Chris,

    Please make sure to take a full backup of your website first, then download the following versions:

    - Brizy 2.5.2: https://jmp.sh/2bXHLvAZ
    - Brizy Pro 2.5.1: https://jmp.sh/s29vW87t

    To roll back, follow these steps:

    1. Deactivate and delete Brizy Pro.
    2. Deactivate and delete Brizy.
    3. In your WordPress Dashboard, go to Plugins → Add New → Upload Plugin, and upload Brizy 2.5.2.
    4. Repeat the same for Brizy Pro 2.5.1.

    If by any chance, the menu element doesn't work, try making a minor change to the global header (e.g., increase padding by 1 pixel). Then, hit the update button to save your changes and preview your site to see if this fixes the issue. You can revert your changes if necessary and hit update again.

    Best regards,  
    Ariel H.

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