No email notifications

kuda sape

• September 30, 2024 05:32

I have set up a form on my client website and have set up notifications as well. Once the form is submitted successfully the client is not receiving email notification . How do I fix this?

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  KC George

  • September 30, 2024 11:40

  Hi Kuda,

  Kindly share with us these details of your project so that we can take a look

  • Workspace
  • Project Name
  • URL of the form page

  

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  kuda sape

  • September 30, 2024 21:27

  CWLIZCARE
  CWLIZ
  https://pomegranate14759148.thec21site.com/
  
  Its under my white label account hello@creative21.co.zw
  
  

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  KC George

  • October 01, 2024 14:40

  Hello Kudakwashe,

  I have temporarily added your white-label account email and my email address to the form and tested it. I have received the following email notification in my Inbox. Kindly check if you have received the same email. 

   

  Kindly check with your client if he has received the the above email. If he has not, request him to whitelist notifications@brizy.cloud as a sender. The procedure to whitelist an email could be slightly different for different email providers. https://blog.hubspot.com/marketing/email-whitelist If this does not work, request your client for an alternate email address where he can receive email notifications.  

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