I cannot cancel my subscription - URGENT

Lily Grant

• September 29, 2024 22:37

My name is Lily Grant. I have a personal cloud subscription set to renew tomorrow on 1 October 2024. I have attempted to cancel this by pressing "request cancellation" on my subscriptions dashboard and filling in the form stating I wish to cancel as I no longer need the subscription. I have done this three times. I have tried to figure out how to cancel myself for the past half hour. I need someone to cancel this subscription before I am billed.

1

• 

  Ariel H.

  • September 30, 2024 10:54

  Hi Lily,

  Thank you for reaching out to us. 

  We are sorry to hear that you have decided to cancel your subscription. I can follow this up for you.

  In the meantime, if it is not too much trouble, could you please spare a few minutes to inform us of the reason behind your decision to cancel your subscription?

  Your feedback will help us identify areas for improvement.

  Best regards,
  Ariel H.

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• 

  Lily Grant

  • September 30, 2024 11:57

  Thank you, I appreciate your assistance!

  I do not wish to use Brizy's services anymore simply because my business model is changing and not due to any of Brizy's programming.

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  Ariel H.

  • September 30, 2024 12:27

  Hi Lily,

  Thank you for your update.

  I wanted to confirm that your subscription has been successfully cancelled as per your request. 

  If you have any questions or need further assistance with your account, feel free to reach out.

  Kind regards,  
  Ariel H.

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