Sub menu issues and google mapping failure
With the latest numerous automatic updates/changes to plugins and tools over the month of September 2024, our menu/submenu access via hover or click only works partially on desktop, and not at all on iPhone, and partially on tablet. Also, Goggle maps no longer display map detail.
Website: peacearroyogrande.com
Google maps: suddenly not displaying correctly on tablet or at all on iPhone, but partially accessible on desktop on Church Contact or Preschool Contact pages
Menus
Desktop: menu is displayed but not clickable. When hover is moved to click a submenu entry, submenu disappears. However, Right-click-hold-drag enables the submenu, but main submenu remains partially displayed while the sub-submenu partially overwrites the displayed submenu choices.
iPhone: hamburger is presented, but no menu presented and nothing is clickable
Tablet (iPad): main menu is clickable, but sub-submenu partially overwrites the main submenu
Help?
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Hi Christian,
Thank you for reaching out to us.
We've received similar reports recently and have already reported the issue to our Dev Team for further investigation. We'll update you as soon as we have more information. We apologize for the inconvenience.
In the meantime, you might try rolling back to previous versions of Brizy to see if that resolves the issue. Please make sure to take a full backup of your website first, then download the following versions:
- Brizy 2.5.2: https://jmp.sh/2bXHLvAZ
- Brizy Pro 2.5.1: https://jmp.sh/s29vW87tTo roll back, follow these steps:
1. Deactivate and delete Brizy Pro.
2. Deactivate and delete Brizy.
3. In your WordPress Dashboard, go to Plugins → Add New → Upload Plugin, and upload Brizy 2.5.2.
4. Repeat the same for Brizy Pro 2.5.1.If the menu element doesn’t work, make a minor change to the global header (e.g., increase padding by 1 pixel), then reverse the change and update your project.
Best regards,
Ariel H.0 -
I just wanted to chime in and report that we experience the exact same problem.
On desktop (using Chrome), when moving the mouse over a menu entry the submenu expands, but moving the mouse down towards the submenus closes it. It randomly works some times, but most of the time it doesn't.
On mobile (using Chrome), clicking on the menu icon does nothing, no menu opens.
The website ist www.oil-m.de
We have Brizy 2.5.8 and Brizy Pro 2.5.4 installed.
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Hi Hannes,
Thank you for contacting us.
Please follow the steps described above to revert to the previous versions of Brizy and Brizy Pro. This issue has been reported to our developers and should be fixed in the next upcoming update.
Kind regards,
Ariel H.0 -
Hi Ariel,
is there any news on this issue? Our hamburger menu on mobile still does not work with Brizy 2.5.9 and Brizy Pro 2.5.5.
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Hi Hannes,
Please provide us with temporary access to your WP Admin page so we can take a look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.
Community Post link: https://support.brizy.io/hc/en-us/community/posts/21646874999698
WordPress Admin URL:
Username:
Password:As a precaution, we recommend creating a full backup of your site.
Best regards,
Ariel H.0 -
Ok, I sent the requested email.
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Hi Hannes,
Thank you for your cooperation. I've made some adjustments to the menu, but it appears there may be a caching issue. Could you please check if you have server-side caching enabled and purge it? Let me know once that's done so I can review it again.
Best regards,
Ariel H.0 -
Hi Ariel, how do I do this? Can it be done from the Wordpress interface? I don't have access to the server host configuration or anything like that.
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Hi Hannes,
I apologize for the inconvenience. I’ve temporarily reverted Brizy and Brizy Pro to an earlier version to ensure the menu functions correctly in mobile view. We may need to escalate this issue to our next level of support.
Best regards,
Ariel H.0
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