Upgrade personal to freelancer

Erik Johansen

• September 27, 2024 08:55

I'd like to upgrade from personal to freelancer, but there's no Upgrade Subscription in my Billing page or anywhere else that I can find.

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  KC George

  • September 27, 2024 10:27

  Hi Erik,

  You are subscribed to the Brizy PRO Personal plan from November 30, 2020 which gives you access to a license key which can be shared on 3 different websites.  You are currently subscribed to a legacy plan, so there is no way to upgrade to an existing plan.

  Kindly consider purchasing Freelancer plan which is available at https://www.brizy.io/pricing-wordpress and you can later cancel the Brizy PRO Personal plan. The Freelancer plan will give you access to 25 Pro licenses. For an add on cost of $56 you will have access to 22 additional Brizy Pro licenses.

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  Erik Johansen

  • September 27, 2024 11:02

  Hi,

  my intent is to do exactly what you said, but I'd like the balance already paid on the personal plan to go towards the freelancer plan. If I cancel Personal, will you then refund the balance, or will I be stuck with double licenses for a while?

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  Erik Johansen

  • September 27, 2024 11:03

  Also, I get the following message when attempting to purchase freelancer:

   

  "Freelancer WordPress" cannot be ordered because you have active subscription(s) to: Brizy PRO Personal

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  KC George

  • September 27, 2024 11:50

  Hi Erik,

  Your current subscription is scheduled to renew on November 30, 2024. You have approximately 2 months of subscription remaining in your Brizy PRO Personal plan. Since an upgrade option is not available for your legacy plan, unfortunately, the balance amount for the remaining 2 months cannot be adjusted for your new purchase. You will lose about $7 for the next two months because your annual subscription is $42.88.

  Customers using legacy subscription plans must purchase current plans following a manual process due to a limitation in our subscription management software. We will provide you with step-by-step instructions in a private ticket. We will continue this conversation in the ticket. Please look for an email from support@brizy.io in your Inbox. 

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  Erik Johansen

  • September 27, 2024 12:04

  Hi,

  according to my subscription page the next payment is in 2025 - I assume that's a bug then, next payment is in 2024.

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  KC George

  • September 27, 2024 12:55

  Yes: that is due to a billing error. Your next payment is scheduled for November 30, 2024

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