Issues with unclickable menu and font weight

Kristoffer Ohrn

• September 24, 2024 10:58

Hi there,

Im having issues on my website www.juridikservice.se.

The first issue is that the navigation menu on top of the screen (not the sticky one) is unclickable when logged out but not when logged in. 

Also the font weight of my headers and texts is not the same in the preview (on the actual site) as in the editor. 

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  Ariel H.

  • September 24, 2024 11:58

  Hi Kristoffer,

  Thank you for reaching out to us.

  Could you kindly verify if you can replicate the issue when all other plugins, except for Brizy and Brizy Pro, are disabled? It's possible that this issue is coming from a conflict with another plugin. Also, try switching to another theme and see if this makes any difference.

  If the issue continues, please provide us with temporary access to your WP Admin credentials so we can take a closer look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io:

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/21564931796626
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Kristoffer Ohrn

  • September 26, 2024 09:52

  Okay I will try this. The site is live and running under an ad campaign right now and my client would prefer not to put the site under maintenance. Is there an easy way to make changes to the site on a offline version and then put the changes up when I can confirm that it works?

  Also, the sticky menu on mobile version is not working properly. I will send you the login either way so you can look at it if you want.

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  Ariel H.

  • September 26, 2024 11:25

  Hi Kristoffer,

  Thank you for the update. Unfortunately, the credentials don't work - 

  
  Please revise the user account credentials and send them again. 

  Best regards,
  Ariel H.

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  Kristoffer Ohrn

  • September 26, 2024 12:43

  I've replied to the same mail with credentials. 

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  Ariel H.

  • September 27, 2024 08:13

  Hi Kristoffer,

  Thank you for your cooperation. We are still investigating this issue and will provide you with updates as soon as possible. We apologize for any inconvenience.

  Best regards,
  Ariel H.

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  Ariel H.

  • September 27, 2024 11:45

  Hi Kristoffer,

  I've created a private ticket for this issue and escalated it to one of my colleagues for further investigation. You should receive a reply from them soon.

  Best regards,
  Ariel H.

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  Kristoffer Ohrn

  • October 04, 2024 07:54

  Hi!

  The problem regarding the menu is now resolved. 

  The issue where the font weight set in the editor wasn't applied to the site is left. I made a work around by setting the weight of every string with a custom text style, but when using "header 1, header 2, button..." the font weight isn't applied. This only occured on the start page. I hope it works when creating new pages because we're planning to develop the site further.

  Could I respond to this thread with future issues on this site?

  Thanks!

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  Ariel H.

  • October 04, 2024 09:44

  Hi Kristoffer,

  You can respond through this support thread, but it seems my colleague has also reached out via the private ticket to confirm if the issue was resolved. I recommend replying to the private ticket if you're still experiencing the problem.

  Best regards,  
  Ariel H.

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  Kristoffer Ohrn

  • October 05, 2024 17:04

  Hi Ariel!

  Where can I find the private ticket?

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  Ariel H.

  • October 07, 2024 08:23

  Hi Kristoffer,

  Thank you for the update. My colleague, Basharat, sent you an email from support@brizy.io.  Please check your inbox, and your spam folder just in case.

  Best Regards,
  Ariel H. 

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