Product Gallery Problems

Terra Sacrae Srl

• September 24, 2024 07:39

Your module rewrite product gallery template and I can't use video for my products - in gallery. Please solve this fast

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  Ariel H.

  • September 24, 2024 13:10

  Hi Terra,

  Thank you for reaching out to us.

  By default, WooCommerce does not allow video files to be uploaded as product images. It primarily supports image formats (like JPEG, PNG, and GIF) for product galleries. To add videos to product listings, you typically need to use third-party plugins. As of now, the Brizy Builder dynamic template does not support displaying video files as product images. While it allows for embedding videos in other ways, it does not integrate video functionality into product image galleries.

  I apologize for the inconvenience.

  Best regards,  
  Ariel H.

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  Terra Sacrae Srl

  • September 25, 2024 08:45
  • Edited

  Blocksy theme does: If I disable brizy I can upload video as main image. 
  https://youtu.be/JbT4GIWxE0c?si=HJWvGh0L4Y9fkCic

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  Ariel H.

  • September 25, 2024 10:49

  Hi Terra,

  Thank you for the update.

  Unfortunately, Brizy currently doesn’t support this feature. However, we encourage you to submit it as a feature improvement on our website at [https://www.brizy.io/ideas-and-roadmap](https://www.brizy.io/ideas-and-roadmap). This allows other users to comment and vote for the feature, and our team will prioritize popular suggestions for consideration in future updates.

  In the meantime, we suggest using Blocksy to display your WooCommerce products if this functionality is essential for your store.

  Best regards,  
  Ariel H.

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  Terra Sacrae Srl

  • October 04, 2024 06:02

  I can't use blocksy. I'm using the header and footer from this theme but your plugin rewrite something so I can't upload videos as main image in product gallery unless I deactivate it. 

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  Ariel H.

  • October 04, 2024 09:37

  Hi Terra,

  Unfortunately, we don't have a quick solution for this issue. 

  I recommend that you create a similar header and footer using the features of your current theme instead. This way, you can use video in your products and maintain the design you want.

  Best regards,
  Ariel H.

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