Issues with multistep form in pop-up

Mathieu HERVE

• September 23, 2024 19:50

Hi, I tried to put a multistep form in a pop-up, and the radio and the select fields don't work in front end. Please can you help me ?
Thank you

0

• 

  Ariel H.

  • September 24, 2024 09:10

  Hi Mathieu,

  Thank you for reaching out to us.

  Could you please provide the URL so we can inspect your site?

  In the meantime, if you have any cache plugins installed, please try purging the cache to see if that helps resolve the issue.

  Best regards,  
  Ariel H.

  0
• 

  Mathieu HERVE

  • September 24, 2024 09:50

  Thx for your response,

  my url is https://numero7-bergerac.fr/

  I've had to remove the form because it dosent work but you can see a functional form in reservation page https://numero7-bergerac.fr/reservation/

  the issue was when the form is inside a popup

  0
• 

  Ariel H.

  • September 24, 2024 10:13

  Hi Mathieu,

  We've tried to reproduce the issue you're experiencing, but we're unable to replicate it.  We tested the popup on this link, and the select and radio fields are visible: https://staging.pro-site.cloud/test01/

  It's likely that the issue is being caused by caching. We noticed you're using LiteSpeed cache on your website. Could you please try clearing your cache and see if that resolves the issue?

  Best regards,
  Ariel H. 

  0

Please sign in to leave a comment.