Fatal Error in Cpanel

Wil Haines

• September 21, 2024 02:46

As I am trying to install a popup notice using the Brizy popup app, I keep getting a fatal error that crashes the site. It has happened twice. Unfortunately, I don't have the error data, but it crashes at the php, etc. file level in C-panel.

What I am trying to do is create a delayed popup on the home page that lasts for about 10-15 second, or so and then disappears, never to appear again. It is basically a message for calling 911 in an emergency, rather than the website number.

Thanks for your help with this.

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  Ariel H.

  • September 23, 2024 09:37

  Hi Wil,

  Thank you for keeping in touch.

  Could you kindly verify if you can replicate the issue when all other plugins, except for Brizy and Brizy Pro, are disabled? It's possible that this issue is coming from a conflict with another plugin. Additionally, please check the current version of PHP and consider updating it to PHP version 8.0 or higher.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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