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22 comments

Date Votes
  • KC George

    Hi Gera,

    I could not replicate the above error at my end. Have a look at my test at https://jmp.sh/3QEu81jd Kindly sign into your WordPress Dashboard from a new private window of your browser and check if that helps.

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  • Gera Ligorria

    Hi KC! Thank you for the captures.
    The problem happens when I change the block of the header. When I move up and click update gives me that error.

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  • KC George

    Hi Gera,

    Kindly follow the procedure in the screen recording at https://jmp.sh/kziwZZZi to add the global header to a page. If this does not address the issue you are facing, kindly get back to us with more details of the issue.

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  • Gera Ligorria

    Hi KC,

    Thank you for your pattience. When I try what you say in an example page, it works fine. But when I go to posts comes the error: https://jmp.sh/3YaAjumF
    Please let me know if you understand

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  • KC George

    Hello Gera,

    I have fixed the issue on your post page.https://www.ambulante.com.ar/santiago-lena-web/ Please check

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  • Gera Ligorria

    Hi KC, thank you very much for your help. I show you the header I want to put here: https://jmp.sh/LyrlAOrr

    Please check. Thank you!

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  • KC George

    Hi Gera,

    ModSecurity appears interfering with the functioning of your global blocks. Kindly sign into your cPanel and check if you have enabled ModSecurity. Please turn it off temporarily and get back to us. We will continue to work on fixing the issue with the global blocks

     

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  • Gera Ligorria

    Hi KC, 

    Now it's ready! Please let me know if you need anything else. Thank you!

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  • KC George

    Hi Gera,

    Can you please check if the blog posts are displaying well with the correct header? If everything works fine, feel free to enable ModSecurity

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  • Gera Ligorria

    Perfect KC! Now it works like a charm. Thank you for your help!

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  • Gera Ligorria

    HI KC. Sorry to bother you. I'm having the same issue in this website.

    there is something I have to change in my hosting service? I thing I will have this problem with every website I make. Can you help me please? Thank you!

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  • KC George

    Hi Gera,

    The recent Brizy versions are being blocked by ModSecurity on Apache webservers. We are looking into how we can resolve this issue. In the interim, kindly rollback to these Brizy versions to edit and save your changes to websites deployed on Apache web servers (like https://test.ambulante.com.ar)

    Follow the below procedure to roll back.

    • Deactivate and delete Brizy Pro
    • Deactivate and delete Brizy
    • Download Brizy 2.4.45 and in your WordPress Dashboard under Plugins - Add New - Upload Plugin, upload Brizy
    • Download Brizy Pro 2.4.38 and under Plugins - Add New - Upload Plugin, upload Brizy Pro
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  • Gera Ligorria

    Now I understand. Brizy is blocked by apache webservers when I create a new Global block. 
    I realized because I did as you said of installing the old versions and saving. Then I updated the version, everything was working ok until I created a new global block and refreshed the page. So every time I create a new global block I'm going to have to install the old version and do what you said.
    I will have in mind this till you resolve this issue. 

    Thank you for your help and pattience.

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  • KC George

    Hi Gera,

    After you have rolled back to the earlier versions, please do not update Brizy to its most recent versions until we roll out a fix for this problem

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  • Gera Ligorria

    Hi K C! 

    I have this site that I couldn't fix with your method, can you help me please? Thank you!

    link removed

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  • Gera Ligorria

    Hi George, could you take a look to this issue? I don't know how to solve it, please help me.

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  • KC George

    Hello Gera,

    HTTP requests from Brizy 2.5.X series get blocked by ModSecurity software in cPanel. Kindly add these configurations in the ModSecurity configuration file to avoid the block. Please take the help your hosting provider to set these limits.

    • SecRequestBodyLimit 4194304 # Limit request bodies to 4 MB
    • SecRequestBodyNoFilesLimit 2097152 # Limit non-file request bodies to 2 MB  

    Additionally set the post_max_size to at least 2MB following the process outlined at https://jmp.sh/mwKumdG6 and check if you are able to update Brizy pages.    

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  • Gera Ligorria

    Hi George, I spoke with the hosting provider they made the modification but I still cannot see the blocks, please help me with these, I don't know what else I can do

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  • KC George

    Hi Gera,

    When you say "I still cannot see the blocks" what do you mean? Can you elaborate?

    I tried updating two of your pages and I could. Kindly see my test at https://jmp.sh/7FVHbcL3

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  • Gera Ligorria

    Hi, here is the problem:

    https://jumpshare.com/v/eGq4QIUxJCmJnxOnp0Lg

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  • KC George

    Hello Gera,

    We have fixed the issue with the missing map block and the on-click popups in the hero section of your homepage. Please check if everything works as expected.

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  • Gera Ligorria

    Everything works like expected. Thank you very much

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