Brizy builder not loading

Eva Knauth

• September 20, 2024 12:17

I am unable to open the Brizy builder to add or modify my pages or articles. The page keeps loading endlessly.

Could you please assist me in resolving this issue as soon as possible? I can't proceed with my work.

Best regards,

Eva

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• 

  Ariel H.

  • September 20, 2024 13:17

  Hi Eva,

  Thank you for reaching out to us.

  Please ensure that you have these versions of Brizy and Brizy Pro. 

  

  If you have WordFence, please set it to learning mode by following the steps below:

  A. In the WordFence plugin settings, navigate to Firewall;
  B. Enable Learning Mode and set it to automatically switch back to "Enabled Protecting" in 2 days; this will allow WordFence to learn the actions from the Brizy editor.
  C. Save your WordFence changes.

  
  If the issue continues, could you kindly give us temporary access to your WP Admin? This will allow us to further investigate the issue. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/21493127077010
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Ariel H.

  • September 25, 2024 09:11

  Hi Eva,

  Thanks for your help with this. 

  We received your credentials and started looking into things, but we seem to have lost access to your WordPress backend.  

  

  It looks like this might be due to WordFence. Could you temporarily disable it so we can continue checking things out?

  Best regards,
  Ariel H. 

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