Unable to publish changes to Brizy page

Patrick Xie

• September 20, 2024 06:26

Hi Brizy,

After reading through the forum here it seems several people have encountered similar issues,

I have emailed you separately with regards to the issue, with my log in credentials.

Bascially, my website content is missing several components, and after trying to make the changes on Wordpress, an error occurred saying it could not publish the changes.

 

 

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  Ariel H.

  • September 20, 2024 10:05

  Hi Patrick,

  Thank you for reaching out to us. We've observed that this issue occurs on websites using WordFence. To resolve the issue, please set WordFence to Learning mode by following the steps below:

  A. In the WordFence plugin settings, navigate to Firewall.
  B. Enable Learning Mode and set it to automatically switch back to "Enabled Protecting" in 2 days. This will allow WordFence to learn the actions from the Brizy editor.
  C. Save your WordFence changes.

  

  Also, please ensure that you have these versions of Brizy and Brizy Pro.

  

  If you don't use WordFence, could you kindly give us temporary access to your WP Admin? This will allow us to further investigate the issue. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/21484482383378
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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