My anchor block link is not working

Isaac Chiang

• September 18, 2024 22:47

Hi I havea PRO plan, and on my landing page and the anchor links are not working!!
Please help! they are not scrolling down to the section i want.

https://www.insure8.com/individuales/
this is just one of the pages that doesnt work.

Kindest Regards

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• 

  Ariel H.

  • September 19, 2024 09:39

  Hi Isaac,

  Thank you for reaching out to us.

  Can you please try isolating the issue by disabling all other plugins except for Brizy and Brizy Pro to check if there's a conflict. Also, try using another theme to see if that helps.

  Otherwise, could you kindly give us temporary access to your WP Admin? This will allow us to further investigate the issue. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/21457289390482
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Isaac Chiang

  • September 19, 2024 16:26

  Hi Ariel, I just noticed that this issue is not only this site, it is present overall in brizy cloud as well and the rest of the sites i have brizy pro for WP. 

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  Ariel H.

  • September 20, 2024 09:00

  Hi Isaac,

  Thank you for the update. Please check if you're still experiencing this issue with Brizy Cloud. For WordPress, please ensure that you have the following versions installed:

  

  Best regards,
  Ariel H.

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  Isaac Chiang

  • September 20, 2024 16:07

  Issue solved! Thanks Ariel, have a nice day.

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