mobile hamburger menu doesn't open
When I tap on the mobile hamburger menu created with Brizy, it doesn't open or close and doesn't respond.
All sites that have the Brizy plugin set to auto-update are experiencing the same issue.
Please fix this as soon as possible.
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Hi Yuriko,
Thank you for reaching out to us.
Please try updating to the most recent versions of Brizy and Brizy Pro to see if this helps address the issue.
If the issue continues, this is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io
Community Post link: https://support.brizy.io/hc/en-us/community/posts/21447395608722
WordPress Admin URL:
Username:
Password:Please make a full backup of your site as a precaution.
Best regards,
Ariel H.0 -
Both plugins have been updated, however we are a business and we cannot wait for you to make inspection, so had to immediately roll back to the older version, as we pay for advertising.
To add up, with the latest version of Brizy plugin, there is a problem with the desktop menu, attaching video. When hovering the mouse, submenu items cannot be selected - the submenu disappears too quickly.
https://drive.google.com/file/d/1AhrLQORw31W2E3fRlyMLorycwTA6trgG/view?usp=sharing
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Hi Ivo,
Thank you for reaching out to us.
Would you be able to create a staging version of your website where the issue can be replicated? If this is possible, please follow the steps described above to send your site's credentials.
Best regards,
Ariel H.0 -
Updating Brizy did not improve the problem, but it was fixed after making some changes to the menu and undoing and saving.
I love Brizy, and as a user I'm very happy when they update with new features, but I would like them to be more careful when releasing updates that affect sites that have already been created.
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