Pictures & Scroll

Tobias Saeger

• September 18, 2024 06:04

Hi..

in the editor all my pictures are no longer linked and are no longer displayed. I don't want to update this state because the “online” version shows all images. And there is another problem in Chrome the scrolling is very very very slow.

This has been happening since yesterday (09/17)

zur Website: www.wearevr.one/home 

What can I do????

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  Ariel H.

  • September 18, 2024 11:06

  Hi Tobias,
  
  Sorry to hear you're having issues with Brizy. Please update Brizy and Brizy Pro to the latest versions to resolve this issue.

  

  Best regards,
  Ariel H.

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  Tobias Saeger

  • September 18, 2024 12:28

  GOOD! Thank you. The image problem is solved! But the scrolling problem is not solved. It scrolls very very slowly when my mouse pointer is on the page, but when the mouse pointer is on the scroll bar, for example, it scrolls normally fast.

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  Ariel H.

  • September 18, 2024 14:17

  Hi Tobias,

  Thank you for the update.

  The issue appears to be originating from a conflict. Have you tried isolating this issue by temporarily disabling all other plugins besides Brizy and Brizy Pro and see if you can reproduce the issue?  If you haven't tried this yet, please do so and let us know how it goes.

  Best regards,
  Ariel H.

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  Tobias Saeger

  • September 23, 2024 08:06

  I tried, but the problem was not solved. :(

  BEST

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  Ariel H.

  • September 23, 2024 14:05
  • Edited

  Hi Tobias,

  Thank you for the update. Could you try temporarily switching to another them and see if this makes any difference?

  If this didn't help, please provide us with temporary access to your WP Admin page? This will allow us to further investigate the issue. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io:

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/21436817764242
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Ariel H.

  • September 24, 2024 09:34

  Hi Tobias,

  Thank you for your cooperation.

  Unfortunately, we are unable to log in to your site. When we enter your login URL, we are redirected to this page.

  

  Could you please review and see why it is being redirected to this page?

  Best regards,
  Ariel H.

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  Tobias Saeger

  • September 25, 2024 15:34

  Hi Ariel,

  did you receive my last e-mail?

  BEST

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  Ariel H.

  • September 26, 2024 08:25

  Hi Tobias,

  Sorry for the delay.

  We have inspected your site, however, scrolling using the mouse wheel appears to be working properly as demonstrated on this screencast - https://youtu.be/_-DD4igwypc

  If you continue to experience this issue, please try it in incognito mode or try using another browser.

  Best regards,
  Ariel H.

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