Just updated Brizy/Brizy Pro and have a critical error

Michael Martin

• September 17, 2024 20:41

I just updated both the Brizy Free and Pro plugins and immediately lost all images on the website (even while page editing) and the site will not load stating that there is a critical error. I have not yet turned on the Debug. 

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• Official comment

  

  Basharat Reyaz

  • September 18, 2024 09:57

  Hello Martin

  I am Basharat from the Brizy support team.

  Thank you for contacting us.

  We sincerely apologize for the inconvenience you experienced. A hotfix has been released, and we kindly ask you to log in to your website and update the Brizy free plugin, which should resolve the issue.

  Should you have any further questions, please feel free to reach out. 

  Best regards, Basharat  
  Brizy support team.
• 

  Michael Martin

  • September 18, 2024 10:33

  I have updated the free plugin, logged out/in, cleared the cache and there is no change - still a critical error. 

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• 

  Michael Martin

  • September 18, 2024 10:35

  I changed themes from Blocksy to 2024 and the site came right up. There is a conflict with Blocksy, the theme I first heard of from your team and have used exclusively ever since. 

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• 

  Michael Martin

  • September 18, 2024 10:38

  

  This was picked up on by my hosting tech department (just wanted to give them credit). 

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• 

  Basharat Reyaz

  • September 18, 2024 11:47
  • Edited

  Hello  Martin

  Thank you for the your response.

  Our team has pinpointed the problem and is actively addressing it in collaboration with Blocksy development tea,. You can be confident that it will be resolved soon. I will provide you with an update once the issue is fixed. In the meantime, please consider switching your theme to Astra, Neve, or Generate Press as a temporary solution.

  If you have more questions , please let me know.

  Regards Basharat

  Brizy support team

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• 

  Ariel H.

  • September 18, 2024 15:37

  Hi Martin,

  Thank you for waiting.

  Please update Brizy and Brizy Pro to the latest versions to resolve this issue.

  

  
  Best regards,
  Ariel H.

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