Critical error , my customer website is all gone !!!!

Rick Sanchez

• September 17, 2024 20:37

customer website is not displaying anything. 

https://ef5shelteramarillo.com/

literally only has 4 plugins active lmfao. 

 

 

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• Official comment

  

  Basharat Reyaz

  • September 18, 2024 09:55

  Hello RIck

  My name is Basharat , Brizy support team

  Thank you reaching out to us.

  We apologize for the issue , would you please send the login credentials of your site to basharat@brizy.io with title 21432294035986 so that we can inspect the issue ?

  If you have more questions , please let me know.

  Regards Basharat

  Brizy support team
• 

  Basharat Reyaz

  • September 18, 2024 10:49

  Hello Rick

  Thank you for your response .

  Thank your the providing me the login credentials , thee issue has been fixed on your site , please check it at your end and let me know.

  If you have more questions , please let me know.

  Regards Basharat

  Brizy support team

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• 

  Rick Sanchez

  • September 18, 2024 16:58

  Hey Basharat, 

  thank you so much ! The site is back to normal and my client is happy today lol. 

  What was the issue ? 

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• 

  Basharat Reyaz

  • September 19, 2024 08:57

  Hello Rick

  Thank you for your response.

  The header was initially set as a global block on certain pages, while a normal header was used on others, causing the global header to shift down. I have removed the standard header and ensured that the global header is now displayed across all pages, resolving the issue.

  If you have more questions , please let me know.

  Regards Basharat

  Brizy support team

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