Can't type in any contact form

Gregg Durham

• September 16, 2024 14:58

I'm building a site for a client but cannot use any contact form because the user is unable to click in any form field to type. The cursor doesn't change to the text format icon when hovering over a field. I tried a commercial form plugin and it won't work on that either.

Any clue what's wrong?

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  Ariel H.

  • September 16, 2024 15:18

  Hi Gregg,

  Thank you for contacting us.

  Could you please provide the URL of your contact form so we can inspect it?

  Best regards,
  Ariel H.

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  Gregg Durham

  • September 16, 2024 16:03

  https://mc********disput******ion.com/home/

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  Ariel H.

  • September 17, 2024 08:06

  Hi Gregg,

  Thank you for your cooperation.

  Have you already tried to isolate this issue by disabling all other plugins besides Brizy and Brizy Pro to check if this is coming from a conlict? Did you also try using another theme?

  If you've already done these steps, could you kindly give us temporary access to your WP Admin details? This will allow us to futher check the issue. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/21403267389842
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Ariel H.

  • September 17, 2024 13:05

  Hi Gregg,

  Thank you for the update.

  Raising the z-index value of the form has fixed the issue.

  

  Raising the z-index ensures that the form is always on top of all other elements.

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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  Gregg Durham

  • September 17, 2024 13:11

  I can't believe I didn't think of that! 

  You folks are terrific. Thank you for your great support. It is most appreciated.

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