can't insert images in post or pages

Bruno Frick

• September 11, 2024 16:42

Hello,
I can no longer insert images in my posts or in my pages
I have disabled all my extensions except brizy and brizy pro but the problem remains the same. My extensions are up to date with the latest version.
My configuration: WordPress 6.6.2 with the OceanWP theme.
My site: https://talentsetfoi.org/2024
how can you help me?
Thanks in advance

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• 

  Ariel H.

  • September 12, 2024 09:01

  Hi Bruno,

  Thank you for reaching out to us.

  To address this issue, please ask your hosting provider to update the following settings on your server:

  max_execution_time: 300
  max_input_vars: 300
  memory_limit: 512M (or higher)
  post_max_size: 128M
  upload_max_filesize: 32M

  You can also make these changes yourself if you have access to cPanel. Go to 'Select PHP Version' and then to 'Options.' There, you will find these settings and can modify them. After making the changes, please go back to your page and see if you can still replicate the issue.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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• 

  Bruno Frick

  • September 13, 2024 07:34

  Hi Ariel

  Thank's for your quick answer.

  I'll check this and let you know

  Bruno

   

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  Bruno Frick

  • September 13, 2024 07:40

  Here are the values, provider OVH

  max_execution_time: 165
  max_input_vars: 16000
  memory_limit: 512M 
  post_max_size: 130M
  upload_max_filesize: 128M

  does it help ?

  Bruno

   

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  Ariel H.

  • September 13, 2024 08:10

  Hi Bruno,

  Thank you for the update.

  Please provide us temporary access to your WP Admin page so we can inspect your site.  Kindly add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io. 

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/21311200958738
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Bruno Frick

  • September 13, 2024 09:09

  Hi,

  Done

  Best regards

  Bruno

   

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  Ariel H.

  • September 13, 2024 09:23

  Hi Bruno,

  Thank you for your cooperation.

  I have inspected your site, but I am unable to replicate the issue as described. I tested this by creating a new page and using one of your existing images in the media library, as well as uploading a new one.  You can see this in the test page I have created on your site.

  

  Could you please try clearing your browser cache or using another browser to see if this makes any difference?

  Best regards,
  Ariel H.

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  Bruno Frick

  • September 13, 2024 09:30

  Hi Ariel

  yes I can see, I'm also suprised because its works perfectly on my side too. 

  it didn't work for 3 days and now it's OK!
  Indeed maybe a cache problem?
  Thanks for everything and sorry for the inconvenience

  Best regards

  Bruno

   

   

   

   

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  Ariel H.

  • September 13, 2024 09:37

  Hi Bruno,

  I'm glad this is now sorted out. Please feel free to reach out if you have any further issues.

  Best regards,
  Ariel H.

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