subscription
Good morning,
my subscription is valid until September 12, 2025, as we paid double last year.
Today I received an email from me informing me that I will have to pay again on September 12, 2024.
Please let me know if you (Brizy) will withhold this payment or if I have to cancel the subscription.
Thank you
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Hi Bartosz,
Thank you for reaching out to us.
We've reviewed our records, and it appears there was no double payment made last year.
If you have any further questions, please let us know.
Best regards,
Ariel H.0 -
Hi Ariel,
It was more complicated.
Monika Piórkowska paid for a separate subscription last year,
and then we managed to add her domain "akademiabypiorkowska.pl" to this plan.
She canceled that separate subscription and instead of giving her the money back,
you extended this plan by one year until 2025.Best regards,
Bartosz A.
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Hi Bartosz,
Thank you for the update. Is there a separate email address that we can use as a reference for this transaction?
I look forward to your response.
Best regards,
Ariel H.0 -
Hi Ariel,
It should be this email address: mn.piorkowska@gmail.com
Best regards,
Bartosz A.
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Hi Bartosz,
Thank you for the update.
Please let us know who the last person you contacted was and who made these adjustments. If possible, could you also provide a screenshot of the email?
Best regards,
Ariel H0 -
Hi Ariel,
Nobody heard from you then.
We waited for a refund after canceling the subscription and we didn't get it.
But I noticed that in return you extended this subscription for a year.Best regards,
Bartosz A.
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I remember that back then we paid $49 for this separate subscription, so it was more convenient for you to give us a subscription for the next year for $39 than to pay back $49. At least that's how I explained it to myself.
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Hi Bartosz,
I apologize for any inconvenience. While I want to assist you further, unfortunately, we don't have any records indicating that this transaction occurred. We also checked the email account you mentioned, but according to our records, we have not received any communications from this email account. Additionally, the previous screenshot indicates that you have been billed the same amount since 2019.
Could you please let us know when you submitted the cancellation? Do you still have the email or a screenshot on record? I would be glad to escalate this to our accounts team so they can investigate your request.
Best regards,
Ariel H.0 -
Hi Ariel,
I found emails confirming the subscription purchase on January 21, 2023 and its cancellation on February 16, 2023. I am attaching screenshots.
As I wrote earlier, instead of refunding us the $49, someone from you extended our subscription until September 12, 2025 on this account. Someone associated this account with the domain akademiabypiorkowska.pl.
It is natural that when I started the subscription in 2019 for $39 for 3 domains, if I continue it, the same amount is transferred to the next years. I don't understand why you brought up this thread.
Therefore:
1. Please ensure that the payment scheduled for 12/09/24 (this Thursday) is not charged to my card.
2. Please acknowledge my subscription is valid until September 12, 2025 on this account.
Best regards,
Bartosz A.
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Hi Bartosz,
Thank you for the update. I apologize for any confusion caused regarding this request, as it involved a second account (mn.pi****ka@gmail.com), which contributed to the misunderstanding on our side.
I have now created a private ticket and escalated the issue to our senior support team. You can expect a notification from them shortly.
Best regards,
Ariel H.0 -
Hi Ariel,
Ok, I'm glad we managed to reach an agreement.
I just hope that the senior team manager will be able to stop this payment within 7-8 hours.
Funds were last withdrawn from the card 48 minutes after midnight.Best regards,
Bartosz A.
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If you fail to withhold the current payment of $39, you should give us the $60 later, I think.
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Hi Bartosz,
Thank you for keeping in touch.
I wish I could answer your concern; however, the ticket is already in the queue. I hope you will receive an answer as soon as possible. I will follow up with them and let them know about your additional concerns.
Best regards,
Ariel H.0 -
Hi Ariel,
A year ago, instead of paying back $49 ($60 gross) for canceling the subscription on the mn.piorkowska@gmail.com account, one of you extended the subscription on this account (vfr@vp.pl) until September 12, 2025 by associating this account with the domain akademiabypiorkowska.pl.
4 days ago I was surprised to receive an e-mail saying that you were going to charge me a fee even though the subscription was valid for another year. That's why I wrote to you 3 days ago in this thread.Ariel, I don't know if it was you or someone else, without going into detail, changed the date to September 12, 2024, thinking it was some kind of mistake. To this day, you haven't been able to stop it and today you took another payment of $39 at 02:44.
Please let me know how we will settle the $49 ($60 gross) that you have not returned?Best regards,
Bartosz A.
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Hi Bartosz,
Thank you for staying in touch.
Natalia has replied to you in the private ticket. Please take a look.
Best regards,
Ariel H.0
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