Wordpress error message instead of 404

Kristoffer Ohrn

• September 04, 2024 11:11

Hi!

Im getting "There has been a critical error on your website" instead of the 404 site not found template I juste created. 

paved.se

im using blocksy as a theme and all plugins are updated. 

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  Kristoffer Ohrn

  • September 04, 2024 11:11

  paveab.se 

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  KC George

  • September 04, 2024 11:26

  Hi Kristoffer,

  Please let us know if you have followed the procedure in the screen recording at https://jmp.sh/SbEGB1d8

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  Kristoffer Ohrn

  • September 04, 2024 11:30

  Hi again,

  Yes that's what I've done. 

   

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  KC George

  • September 04, 2024 11:45

  Hi Kristoffer,

  Please ensure that you see "Delete" option next to your Display Condition

  

  In your WordPress Dashboard, under Brizy - Templates, hover your mouse over the 404 Template and select the "Quick Edit" option and set the template to "Draft" Mode. This will disable your 404 Brizy Template. Now visit a non existent page on your website and check if the 404 theme Page is visible.

     

   

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  Kristoffer Ohrn

  • September 05, 2024 08:01

   

  

  I've set it to draft now.

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  Kristoffer Ohrn

  • September 05, 2024 08:02

  And the theme 404 page is showing instead

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  KC George

  • September 05, 2024 08:11

  Hi Kristoffer,

  When you enable the Brizy Template by selecting the "Published" option, if you see the error "There has been a critical error on your website", we will take a look at your WordPress Dashboard to fix it.

  

   

  Kindly add a new user to your WordPress Dashboard and send the following details to our email: communitysupport@brizy.io 

  • Support Forum link: https://support.brizy.io/hc/en-us/community/posts/21157719646866
  • WordPress Admin URL: 
  • Username
  • Password

  Please let us know  in this forum when you send us the email.

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  Kristoffer Ohrn

  • September 05, 2024 08:23

  Thank you. I've sent you the login!

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  KC George

  • September 05, 2024 09:18

  Hi Kristoffer,

  Brizy had a bug with the 404 Template in a previous version of Brizy. This bug has been fixed in the most recent Brizy versions. I have updated Brizy to the latest versions, and now the 404 page works correctly.

  Kindly check and let us know if everything works fine. 

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