Changes not saving

N Bempong

• August 30, 2024 10:20

My changes are not saving so its impossible for me to work on my website. can you help? the plugin is up to date etc

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  Ariel H.

  • August 30, 2024 10:47

  Hi,

  Thank you for contacting us.

  We have found that this issue is prevalent among users who have WordFence installed.

  To resolve the issue, please set WordFence to Learning mode by following the steps below:

  A. In the WordFence plugin settings, navigate to Firewall;
  B. Enable Learning Mode and set it to automatically switch back to "Enabled Protecting" in 2 days; this will allow WordFence to learn the actions from the Brizy editor.
  C. Save your WordFence changes.

  

  By following these steps, you can save or update your Brizy pages.

  If you do not have WordFence, please also check if you have access in your Hosting panel to disable Firewall/ModSecurity, as this may help resolve the issue.

  If the issue continues, could you kindly provide us temporary access to your WP Admin details so we can take a closer look. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/21060433650194
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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