ConvertKit Integration Not working properly

Cheryl Pullins

• August 29, 2024 05:18

When I connect my ConvertKit the system is not giving me my active sequences. I've tried but it won't update to the current sequences. How can this be corrected?

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  KC George

  • August 29, 2024 12:06
  • Edited

  Hi Cheryl,

  When integrating a Brizy form to Convertkit, you usually get a list of sequences in step 2. The Converkit free version adds subscribers to a sequence called "Welcome new blog subscribers" by default.  

  

   

  You can identify the sequence associated with a subscriber by selecting a subscriber and choosing the "Sequences" tab.

  

   

  Kindly share with us a screenshot to demonstrate the issue you are facing in more detail. Please also mention the URL of the page where you are experiencing this issue so that we can take a look.

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  Cheryl Pullins

  • August 29, 2024 21:06

  Hello, 
  I'm not sure if I explained things properly. When I did the integration with ConvertKit it gave me a list of sequences. One issue is that it only provided 5 sequences (I have more). The second issue is that the list of sequences don't update inside of the Brizy integration. 
  
  So, the one sequence I want to integrate with Brizy is not showing up inside of the Brizy integration.
  
  Here is the URL https://www.hericonicempire.com/belief-branding
  
  

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  Cheryl Pullins

  • August 29, 2024 21:11

  Nevermind! User error! I found the issue. I was looking at automations instead of sequences...geesh! Thank you!

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