Problem with some browsers
Since yesterday, a block on my website has been having a problem that doesn't work properly in the following browsers:
- Chrome
- Edge
When adding the number of WhatsApp numbers, a new option should appear below showing the number of additional contacts, but it is not appearing in these browsers.
Website link: https://trinitysuite.com.br/
Browsers that work:
- Brave
- Firefox
Note: I used embedded media on the website, placing a custom code in this part.
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Hi Vanderlei,
Thank you for reaching out. I apologize for the confusion, but I am having some difficulty understanding the issue you are encountering. Could you please share some screenshots or a short screencast to help illustrate the problem?
I look forward to your response.
Best regards,
Ariel H.0 -
On my website, when I try to select "Números Whatsapp" should show the option below "Contatos Whatsapp - adicionais" like the screenshot shows.
But on chrome and edge it's not happen. When I try to do it, the option below don't show up, as you can see on the screenshot.
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Hi Vanderlei,
Can you kindly carry out an experiment to help determine if the issue is specific to Brizy or it is an issue in general with WordPress.
- Add a new Gutenberg page (and do not edit it with Brizy)
- In the Gutenberg editor, add the Trinity CRM embed code using the Custom HTML block.
- Save the page and preview it in Edge and Chrome browsers and check if the issue persists
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Hi Goerge,
I did the thing you ask and the issue persists in edge and chrome
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Hi Vanderlei,
Please check with your developers if they can modify the embed code to make it work with Edge and Chrome browsers.
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