All my landing pages developed dissappear! Please Help!

Dax Lim

• August 26, 2024 08:21

Hi, 

I've just found out that all landing pages that I've created dissappear, is like vanished into thin air. Not a single landing page left. Could you help me to look into this? Thanks.

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  KC George

  • August 26, 2024 09:12

  Hi Dax,

  Kindly share with us  the URLs of the missing landing pages. Were those landing pages created using your Brizy account, or were you a Team Member working on another Brizy customer's account? If the landing pages were created using another account, please let us know the Brizy account email address linked with it.

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  Dax Lim

  • August 28, 2024 14:29
  • Edited

  Hi K C George,
  First of all, thank you so much for your help. I tried to recall as many URLs as possible. We used the free subdomain for some of the landing pages we created. Let me share with you the URLs we remember so far. Unfortunately, we don't recall the others that didn't use a custom subdomain.

  https://cxxx.brizy.site/
  https://sxxx.brizy.site/
  https://jxxx.brizy.site/
  https://pxxx.brizy.site/
  https://pxxx.brizy.site/
  https://bxxx.brizy.site/
  https://axxx.brizy.site/
  https://bxxx.brizy.site/
  https://bxxx.brizy.site/
  https://vxxx.brizy.site/
  https://bjxxx.brizy.site/
  
  All these landing pages were mainly created using my Brizy account. Some were created by my team members, and I was responsible for the final edits and publication. Here are my team members' emails:

  yxxxxx@gmail.com
  jxxxx@gmail.com
  txxxx@gmail.com

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  KC George

  • August 26, 2024 15:49

  Hi Dax,

  We are looking into this issue. Kindly give us some time to get back to you. 

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  Dax Lim

  • August 26, 2024 16:24

  Thank you so much for helping, Kc George.

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  KC George

  • August 28, 2024 14:19

  Hi Dax,

  We have restored your projects. Kindly check and confirm if everything works well

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  Dax Lim

  • August 28, 2024 14:28

  Hi K C George, 

  Yes, they are back! Thank you so much! 

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  Dax Lim

  • August 28, 2024 14:45

  Hi K C George, 

  Just wondering, is the reason all the landing pages disappeared earlier because my account was hacked? If so, I'll change my password, enable two-factor authentication, etc. It's a nightmare for me to see all the landing pages disappear overnight. Wish to prevent it from happening again. 

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  KC George

  • August 29, 2024 07:03

  Hi Dax,

  Your projects were deleted from your dashboard. Kindly change your password and enable two-factor authentication to protect your account.

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  Dax Lim

  • August 30, 2024 03:34

  Noted, thanks, K C George. Have changed my password and enabled two-factor authentication. 

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