cannot save anymore
Hi, Strange behaviour today on my client's site nwhome.ai
I cannot save modifications anymore. I tried to modify a parallax setting and it keeps spinning when saving. Never saves???
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Hi Jean-Pierre,
We have escalated this issue to a developer. We will soon look into it and get back to you.
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Thanks a lot KC, It's very disturbing as I can't work anymore on it
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Hi, any updates?
I still can't work and save the project
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Hi Jean-Pierre,
Sorry, it took a while to troubleshoot the issue. The embed code added just below the block "Check out what our clients say" causes an incompatibility. If you delete this embed code, you can save your project.
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Thanks KC, I tried to delete it. I could save. Replaced the code I could save once, but now it's stuck again..
Even if i delete this section, nothing works. Still not working
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Hi Jean-Pierre,
Check again now. You should be able to save your work.
Please duplicate your project using the "Duplicate" option and test alternate embed codes in the duplicate project.
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I have the same problem with another website assogym.org where, even when I supress the section, I cannot save anymore? Why would that happen as the code is not there anymore?
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And even when duplicating the project, i cannot delete it
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I also tried to delete the whole page and create a new one with the same layout but I cannot save it. Totally blocked even if there is a blank page to save
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Hi Jean-Pierre,
When you open the project to edit itself, the JS code from rankranker.com in the Embed element gets executed and the code blocks Brizy's core functionalities. A developer needs to remove the code for you. Kindly avoid the rankranker.com code in Brizy Cloud projects.
We will work on removing the code from assogym.org project.
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Thanks KC but how come this is even possible? There should be some security options.
There have been no issue with those code for the last year and now I cannot use it any more.
Is there a way to modify it? Defer script? What’s the issue so I can talk about the dev?0 -
Hi KC, Any updates? I still can't work on the website
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Could you also remove it from the Blog page of NWHomes.ai and all the articles? As it's global I cannot make any modifications anymore. Is that due to a recent update? I never had problems before
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Hi Jean-Pierre,
We apologize for the delays.
We will be rolling out an update to address this issue within the next few hours.
Best regards,
Ariel H.0 -
Can't wait!! Thanks Ariel! Can you let me know?
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Hi Jean-Pierre,Thank you for waiting. The update is out now—could you please try to replicate the issue?
Best regards,
Ariel H.0 -
Hi I have a majorr issue with my websites. They are all screwed up and I'm in the middle of an audit.
This is terrible. Please reverse and test before updating
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Hi Jean-Pierre,
We apologize for the inconvenience. We're now fixing the issue.
Best regards,
Ariel H.0 -
Hi Jean-Pierre,
Could you please try refreshing your browser? it should be fixed now.
Best regards,
Ariel H.0 -
Yes thank you ! it's back. Can I test now the other problem or you reverted the whole upgrade?
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Hi Jean-Pierre,
If you are in the middle of an audit, please hold off for now and complete it at a later time. We are on standby, awaiting your reply once you’ve inspected your websites.
Best regards,
Ariel H.0 -
It's been postponed in an hour to be sure everything was working. For now I can see everything. But for assogym.org, while trying to save, I still get stuck so it's not working yet... Maybe did you reverse the update to have time to fix.
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Hi Jean-Pierre,
We did not roll back the update. We received a similar report and immediately informed our devs. Regarding assogym.org, I’ll have someone check the issue and get back to you.
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But I cannot see the new elements you are talking about in the update? Flipbox, Paypal etc...
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Hi Jean-Pierre,
Sorry about that, I received confirmation that it has been reverted. I will get back to you as soon as any new updates.
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Thanks
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Hi Jean-Pierre,
Thank you for your patience. We have now released the update for Brizy Cloud. Please check again.
Kind regards,
Ariel H.0 -
Thanks Ariel!
Working perfectly now.
Glad to be able to use it again on this website
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