Something went wrong error message

Joshua Smith

• August 18, 2024 19:21

Hi, I keep getting the "Something went wrong" error message at the top of page and it never loads. I've tried everything I can keep up but I cannot get Brizy to load. I am using Brizy with the same setup on a different domain with no issues. Any help is appreciated.

 

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  Ariel H.

  • August 19, 2024 11:00

  Hi Joshua,

  Thank you for contacting us.

  We have found that this issue is prevalent among users who have WordFence installed.

  To resolve the issue, please set WordFence to Learning mode by following the steps below:

  A. In the WordFence plugin settings, navigate to Firewall;
  B. Enable Learning Mode and set it to automatically switch back to "Enabled Protecting" in 2 days; this will allow WordFence to learn the actions from the Brizy editor.
  C. Save your WordFence changes.

  

  By following these steps, you can save or update your Brizy pages.

  If you do not have WordFence, please also check if you have access in your Hosting panel to disable Firewall/ModSecurity, as this may help resolve the issue.

  Please try this and inform me of the outcome.

  Best regards,
  Ariel H.

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  Joshua Smith

  • August 22, 2024 00:40

  Hi, 

   

  I do not have Wordfence installed and I'm not finding any Firewall/ModSecurity settings in Namecheap or EasyWP. 

   

  Brizy is also not allowing me to download certain Starter Themes. Do you think the 2 can be related?

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  Ariel H.

  • August 22, 2024 10:16

  Hi Joshua,

  Thank you for the update.

  This is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/20827030182802
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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