After adding google reCAPTCHA to the form, clicking send will fail.

Eagle Lin

• August 16, 2024 15:26

When I use the form to join google reCAPTCHA, clicking send will fail. Click to send without using google reCAPTCHA can be successful,

May I ask why?

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  Ariel H.

  • August 16, 2024 15:53

  Hi, 

  Could you please provide us the URL so we can inspect it?

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Eagle Lin

  • August 16, 2024 16:12

  y**eg.com

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  Ariel H.

  • August 19, 2024 09:55

  Hi,

  Thank you for contacting us.

  This is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/20796131094418
  WordPress Admin URL:
  Username:
  Password:
  Also include the URL of the problematic pages.

  Please make a full backup of your site as a precaution.

  In the meantime, could you please try disabling all other plugins except for Brizy and Brizy Pro to see if the issue persists? If the issue does not occur with other plugins disabled, it is possible that there may be a conflict with one of the third-party plugins installed on your site. Additionally, you can try temporarily switching to another theme to determine if the issue is related to your current theme.

  Best regards,
  Ariel H.

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  Ariel H.

  • August 23, 2024 13:56

  Hi,

  Thanks for your cooperation.

  After checking, it seems a similar issue was reported before to our developers. Unfortunately, this problem is still ongoing, and we don't have a specific timeframe for the resolution. I will update you once I have any new information. Meanwhile, please disable Recaptcha in your contact form.

  I apologize for any inconvenience.

  Best regards,
  Ariel H.

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