Can't sync between WP installations

Jack Kleinfeld

• August 15, 2024 12:28

I posted this yesterday and it seems to have disappeared. 

I have two sites in WP, both are sub-domains of the same site. 

When I try to sync, I get the following message in the bottom of the left column: 

"Your Plugin version is incompatible with Account version, please update plugin"

Both sites are fully up to date.  Brizy v 2.5.2    Pro v 2.5.1

In addition, I downloaded the saved layouts from the source site and tried uploading them to the target site.  It spins for a while and then says "failed to import layout".  

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  Ariel H.

  • August 15, 2024 13:13

  Hi Jack,

  Thank you for contacting us.

  We are already aware of this issue, and it should be fixed in the next update of Brizy Cloud to match the update on Brizy WP. We apologize for the inconvenience.

  As for the problem during layout import, we suggest temporarily deactivating all third-party plugins before re-uploading. Don't forget to refresh your page after disabling the other plugins and then try uploading it again.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H. 

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  Jack Kleinfeld

  • August 15, 2024 22:30

  Hi, 

  Because yesterday's message about this disappeared, I duplicated my message via email to support.  Basharat and I worked through it and I was finally able to upload layout files. 

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