Having issues with disappearing blocks

S R Savoor

• August 12, 2024 09:48

Hello

We have noticed that we are having an odd issue. An example is this:

We have contact forms and found that they have suddenly disappeared on the site. When we go into the pages, and change an element, say the colour of something, and save, these are back.

Could you please assist.

We use Siteground with their Caching, and the MinifyJS is disabled.

Thanks .. JAY

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• 

  Ariel H.

  • August 12, 2024 11:25

  Hi Jay,

  Thank you for contacting us.

  This is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/20704045713810
  WordPress Admin URL:
  Username:
  Password:
  Also include the URL of the problematic pages.

  Please make a full backup of your site as a precaution.

  In the meantime, could you please try disabling all other plugins except for Brizy and Brizy Pro to see if the issue persists? If the issue does not occur with other plugins disabled, it is possible that there may be a conflict with one of the third-party plugins installed on your site. Additionally, you can try temporarily switching to another theme to determine if the issue is related to your current theme.

  Best regards,
  Ariel H.

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  Ariel H.

  • August 12, 2024 16:06

  Hi Jonathan,

  Thank you for the update.

  This issue is specific to this release and is tied to the integration of the new Brizy compiler. After you have updated the form as you mentioned, this issue should no longer occur.

  Please also try the steps suggested in this link on the rest of your pages. Follow the steps under "How to benefit from the Compiler improvements":

  https://www.brizy.io/new-compiler-200-loading-performance-boost

  If you have any further questions, feel free to reach out.

  Best regards,
  Ariel H.

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