Brizy Pro causing server timeout

Phoebe Cotton

• August 09, 2024 20:23

Hi there,

Please can you urgently take a look at my website westcorkhistoryfestival.org - today Brizy started causing a server timeout. When I deactivate Brizy Pro there is no problem loading the site.

Happy to send login details.

Phoebe

 

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  Ariel H.

  • August 12, 2024 11:44

  Hi Phoebe,

  Thank you for reaching out to us.

  Could you please confirm if you can replicate the issue when all other plugins, except Brizy and Brizy Pro, are disabled? There's a possibility that this issue is occurring due to a conflict with another plugin. Additionally, it would be beneficial if you could try switching to a different theme to see if that resolves the issue. Also, ensure that you are using the most recent versions of Brizy and Brizy Pro.

  

  If the issue persists, please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/20670226304658
  WordPress Admin URL: 
  Username: 
  Password:

  Additionally, please include some screenshots to demonstrate the issue you are facing. This will help us in replicating the issue and possibly offer a solution.

  As a precaution, please make a full backup of your site.

  Best regards,
  Ariel H.

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