Video not visible on website

MJJ KAT

• August 08, 2024 11:13

Hi there,

This video

https://www.youtube.com/watch?v=lTeJiufRht0

Is not visible on website:

What is going wrong?

0

• 

  Ariel H.

  • August 08, 2024 12:10

  Hi MJJ,

  Thank you for contacting us.

  Unfortunately, I am unable to recreate the issue as described.

  

  Could you please verify if you can replicate the issue when all other third-party plugins are disabled, leaving only Brizy and Brizy Pro active?

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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• 

  MJJ KAT

  • September 09, 2024 12:51

  Dear Ariel,

   

  I discovered that is is the cookie plugin IUBENDA that intervenes with the video. What can I do to stop this from happening? I need this plugin.

   

  Best regards,

   

  Maarten 

   

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• 

  Ariel H.

  • September 09, 2024 13:16

  Hi Maarten,

  We have requested access to your site in a separate support thread. We could also check possible settings within the plugin and see if that can fix the issue.

  Best regards,
  Ariel H.

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