Thumbnails do not appear in the saved list

Misa Matsuura

• August 02, 2024 21:17

Hi.

The list of images is not output when I save it.

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  Ariel H.

  • August 05, 2024 09:54

  Hi Misa,

  Thank you for reaching out to us.

  Please update both Brizy and Brizy Pro to the latest versions and check if this resolves the issue.

  

  If the problem persists, could you verify if you can replicate the issue by disabling all other plugins except Brizy and Brizy Pro?

  If disabling third-party plugins resolves the issue, gradually re-enable each plugin one by one while testing for the issue to reappear. This approach will help identify the conflicting plugins. Additionally, consider switching to another theme to see if this makes any difference.

  Kindly try these steps and update me on the outcome.

  Best regards,
  Ariel H.

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  Misa Matsuura

  • August 06, 2024 23:40

  Hi.

  Only when loading the media library with Brizy builder, "data-layzr" is added to the thumbnail and the image is not displayed.

  

  This is caused by using layzr.js library in the active theme, but the problem does not occur on singles and pages, only occurs within the Brizy builder.

  Best regards.
  Misa.

   

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  Ariel H.

  • August 07, 2024 10:27

  Hi Misa,

  Thank you for the update.

  You mentioned that the issue is caused by the layzr.js library in the active theme. Could you please confirm if the problem occurs when using another theme? Have you checked if your current theme offers an option to disable Lazy Loading?

  I await your response.

  Best regards,
  Ariel H.

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