Two global headers and global footers appearing on post templates

Holly Reardon

• August 01, 2024 14:35

Hello, 

Since the update to Brizy 2.5.0 the post template is displaying two headers and two footers. When I edit the edit template, only one is showing. I have tried making a small change and saving but there is no effect. Please advise how this can be fixed. 

 

0

• 

  Ariel H.

  • August 01, 2024 16:30
  • Edited

  
  Hi Holly,

  Thank you for reaching out to us.

  Please update Brizy to the latest version. After updating, clear all caches / purge all cache and check if this resolves the issue.

  

  Additionally, consider clearing your browser cache or trying a different browser to verify the issue.

  Kind regards,
  Ariel H.

  0
• 

  Holly Reardon

  • August 01, 2024 20:09

  Thank you, I have set up a staging site, purged all the caches, tried different browsers and still the same. 

  0
• 

  Ariel H.

  • August 02, 2024 09:10

  Hi Holly,

  Thank you for the update.

  Could you please try switching to another theme to see if you encounter the same result?

  If the issue persists, we will need to investigate further from your WP Admin page to your staging site. Kindly add us as an Admin user to your WordPress Dashboard and provide the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/20394815521298
  WordPress Admin URL:
  Username:
  Password:

  Best regards,
  Ariel H.

  0
• 

  Ariel H.

  • August 02, 2024 15:53

  Hi Holly,

  Thank you for your cooperation.

  It appears that the old global headers and footers were still being applied to the posts even after their removal from the template. The headers of the posts seem to be corrected now - https://imgur.com/ieayUMa

  If you encounter this again, you can fix it by creating a new temporary template, assigning it to any post category, and editing it with Brizy. This process should pull the old global headers into the template. Subsequently, you can navigate to the display conditions and delete them all. After completing these steps, return to the templates section and delete the temporary template you created. This should resolve this issue.

  If you have any further inquiries, please do not hesitate to reach out.

  Best regards,
  Ariel H.

  0

Please sign in to leave a comment.