Menu and contact disappeared

Michael Calas

• July 25, 2024 23:38

I have Brizy Pro, and it seems to be up-to-date 2.5.0. The template I use it Blocksy.

Everything was working fine until the last WordPress update. Now the menu is not showing on any page and neither is the footer and any of the contact forms.

The website experiencing this issue is www.villagartsandeducation.com.

Assistance on this matter is greatly appreciated.

Cheers,

Michael

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  Mark Aburot

  • July 26, 2024 06:56

  Hi Michael, 

  I'm Mark from Brizy support. 

  For this issue, we'll need your credentials. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/20375143212050 
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

   

  Best regards,

  Mark.

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  Michael Calas

  • July 27, 2024 20:36

  Hi Mark, thank you for your quick response. I sent the information to the email you sent me.

  Cheers,

  Michael

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  Mark Aburot

  • July 29, 2024 05:07

  Hi Michael, 

  Thanks for the credentials. You had not included the URL to access your WordPress Dashboard. Kindly provide the WordPress Dashboard URL.

   

  Best regards, 

  Mark. 

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  Michael Calas

  • July 29, 2024 16:33

  Sorry about that. Here it is: https :// strik****bu*n.com/wp-admin/

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  Ariel H.

  • July 30, 2024 12:36

  Hi Michael,

  Thank you for your cooperation.

  Could you please resend the credentials so we can review your site? Unfortunately, I have lost access to the credentials. Kindly resend them to communitysupport@brizy.io.

  In the meantime, consider making slight changes to the global header and footer. For example, add a period, extra letters, duplicate some blocks, save your changes, and update the page. Subsequently, review the modifications and preview the site to see if this resolves the issue.

  Kindly attempt this and inform me of the outcome.

  Best regards,
  Ariel H.

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  Michael Calas

  • July 30, 2024 16:18

  Hi Ariel,

  I resent the credentials. I'll try making the changes you mentioned, and I'll see what happens.

  Thank you.

  Michael

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  Michael Calas

  • July 30, 2024 16:45

  Hi Ariel,

  I made a few edits and now everything is working. So simple. Crazy. Did all this have to do with the latest WordPress update and Brizy wasn't compatible yet?

  Thanks

  Michael

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  KC George

  • July 31, 2024 08:14
  • Edited

  Hi Michael,

  We have released a new compiler along with the latest Brizy update and it includes some substantial changes across different areas of the plugin. Hence updating the project is a must to take advantage of the new compiler. 

  You can read more about it here. New Compiler: 200% Loading Performance Boost

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