display problem

Eric Martoglio

• July 25, 2024 20:47

I have had my website online for several months and I have noticed very big display problems (double header, bad table).
https://cherirlamemoire.fr/

As I am on the page modification model everything appears very well. I do not see where the problem is. Please sort this out quickly. I can create an account for you to give you access.

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  Eric Martoglio

  • July 25, 2024 20:59

  I sent you an email identifying them with the subject "display problem 2" I got the wrong link in the first email

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  Eric Martoglio

  • July 25, 2024 21:20

  I created two headers, a desktop and mobile. The mobile header begins to appear on the computer (which was not the case before). The cache box on computer is however activated. On mobile several headers also appear. While only one is activity the others are hidden.

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  Mark Aburot

  • July 26, 2024 03:44

  Hi Eric, 

  I'm Mark from Brizy support. Thank you for contacting us about this issue. 

  This is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/20373809394450
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

   

  Best regards,

  Mark. 

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  Eric Martoglio

  • July 26, 2024 05:46

  An invitation has already been sent to support with the subject "display problem 2"

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  Ariel H.

  • July 26, 2024 12:02

  Hi Eric,

  Thank you for your cooperation.

  We're now looking into this issue. I will get back to you as soon as I have an update. Sorry for the inconvenience.

  Best regards,
  Ariel H.

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  Eric Martoglio

  • July 26, 2024 12:40

  thanks you ! I await your reply

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  Eric Martoglio

  • July 28, 2024 20:49

  I have the exact same problem with my two other websites.

  https://avocat-le-bozec.fr/

  https://avocat-moustard.fr/

  Please resolve this quickly as it is a major problem.

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  Eric Martoglio

  • July 28, 2024 20:52

  Everything has been working very well for months but now there are no more headers and backs and footers Banners this double

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  KC George

  • July 29, 2024 10:22

  Hi Eric,

  The most recent Brizy versions have incompatibility with the WP Optimise Minify feature. In your WordPress Dashboard, under WP Optimize - Minify, we have disabled these three options

  • Process HTML
  • Processing JavaScript Files
  • Processing CSS files 

  Now the hidden blocks are working well at https://cherirlamemoire.fr/ Kindly check. Kindly repeat the same for the other two websites.

  

   

  We will work on fixing this incompatibility and will release a fix in one of the upcoming updates 

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  Eric Martoglio

  • July 29, 2024 11:45
  • Edited

  Thanks for your feedback ! it works again

  Will unchecking affect page loading time?

   

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  KC George

  • July 29, 2024 11:52

  Hi Eric,

  Yes, your website will not have the WP Optimize Minify option. This can have a minor impact on the website performance. We apologize for the inconvenience. As we develop and release a fix for this incompatibility, you can enable the Minify option again on your websites.

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