Brizy Cloud Translation doesnt show any Text

Ilona Faßbender

• July 25, 2024 12:37

I just startet with a Website, which i need to be translated in several languages. I added the languages, but I want to translate the texts manually. But the text don't show.

https://lychee21218760.brizy.site/

Thanks in advance and kind regards

Ilona

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• 

  Ariel H.

  • July 25, 2024 15:15

  Hi Ilona,

  Thank you for contacting us.

  Upon checking, it appears that we have received recent reports of similar issues. Unfortunately, this is an ongoing issue, and our developers are already working to address it. We will provide you with updates on the progress of this issue as soon as we have new information.

  Sorry for the inconvenience.

  Best regards,
  Ariel H.

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  Ariel H.

  • July 31, 2024 13:42

  
  Hi Ilona,

  Thank you for your patience.

  We have released an update to address this issue. Kindly test it on your end and inform me if you encounter any further issues with translations.

  Best regards,
  Ariel H.

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  Ilona Faßbender

  • August 01, 2024 08:34

  Hi Ariel,

  thanks for your effort, but the update didnt change anything at all. I made copies of the same site and within all copies it is the same problem.

   

  Nothing changed. I tried different browsers, incognito mode etc... no change.

  Kind regards

  Ilona

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  Ariel H.

  • August 01, 2024 14:37

  Hi Ilona,

  Thank you for the update.

  To replicate the issue on your website, we temporarily activated auto-translation, which translated the page. We have now deactivated it so that you can test this on your end.

  

  Best regards,
  Ariel H.

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  Ilona Faßbender

  • August 06, 2024 18:57

  I am sorry but I need to ask again concerning the same Translation and the same Page...

  I have an embeded CleverReach Newsletter Snippet. But there is a Bug concerning the translation of this

  snippet....

  This is a copy of the first Page I mentioned: https://peach21230871.brizy.site/de/ How do I solve this?

  Kind regards Ilona
  

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  Ariel H.

  • August 07, 2024 12:43

  Hi Ilona,

  Thank you for keeping in touch.

  We have already reported this issue to our senior support team for further investigation. This may take some time, but I will keep you informed as soon as I receive an update.

  Kind regards,
  Ariel H.

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  Ariel H.

  • August 20, 2024 10:03

  Hi Ilona,

  Thank you for waiting.

  We managed to fix the issue by updating code to ensure that the correct HTML output can be rendered, ensuring that the website displays the translated HTML instead of the raw JavaScript code.

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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