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I can't access my the editor whn I press on the EDIT PROJECT in my internal Projects Workspace

Mohammad Barham
  • Edited

Dear Brizy Support,

I got this error message in my "Internal Projects" workspace one I try to edit any of my projects and I found that the last or recent 13 projects we not accessible or editable and the published domains are not showing on those projects but the other projects or older ones are editable nad can be edited.

Oops! An Error Occurred
THE SERVER RETURNED A "500 INTERNAL SERVER ERROR".
Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.


Kind regards,
Mohammad Barham
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Comments

7 comments

Date Votes
  • Natalia Chitoroaga

    Hello Mohammad,

    Thank you for reporting your issue.

    Do you have a certain project that returns a 500 Internal Error? I inspected some random projects in the "Internal Projects" workspace and I can edit them and preview them. 

     

    Thank you,

    Regards, Natalia

    1
  • Mohammad Barham
    • Edited

    Hi Natalia,

    I've just got this error after I put the website on the coming soon and deactivate it

    Oops! An Error Occurred

    The server returned a "404 Not Found".

    Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.
     
     

    I previously added 404 Not found page and published it, and it is now showing in my root domain https://www.orthoclinic.cloud/

    but my website is live on this the url https://www.orthoclinic.cloud/home

    and I want it to be on the root domain https://www.orthoclinic.cloud/ instead showing the 404 Page Not Found on my root domain.

    Also the project is not accessible any more when I try to press on the "Edit Project" button in my Workspace named with "Internal Projects - Do Not Touch" then I am redirected to this page URL but it shows only three horizontal small dots and when I click on it then the publish window pops up but I can't fix and I tried to publish the website on the subdomain but nothing happened the root domain  still linked to the 404 page not found and I can't figure I can't access the editor for this project to fix it, so if there is any automation form your side for similar future auto bug detection and auto fixing then this will be appreciated.

    and also the domain url of this particular project is not showing in its project card in my dashboard.

    https://admin.brizy.io/projects/21271000/get-editor-url

    that shows up the error message above and here it is again:

    The server returned a "404 Not Found".

    Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.


    I think this is a critical issue in Brizy cloud and should be fixed.


    Kind regards,
    Mohammad Barham
    0
  • KC George

    Hello Mohammad,

    We are looking into this issue and we hope to get back to you by Monday

    1
  • Mohammad Barham

    Hi K C George,

    Thank you for letting me know, I hope so too, I don't want any other Brizy users and people I want to give them access as team members face this issue in the future since I am in love with Brizy and I always  recommend Brizy  to many people as I can in social media all the time.

    Kind regards,
    Mohammad Barham

    0
  • Mohammad Barham

    The problem happened when I was trying to create another page and using the maintenance page mode so I can make it my custom home page, but it looks like the link of my main website landing page is not linked to my home page.

    in this case I would like to migrate all my pages in the project I can't edit and create a new project and import all of my pages I've created in old one that I can't edit it any more becasue of the error page I et every time I try to edit it:

    The server returned a "404 Not Found".

    Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.
    0
  • KC George

    Hi Mohammad,

    We have fixed the issue with your website https://www.orthoclinic.cloud. The website homepage is now accessible on this URL and you can also access the Brizy Cloud editor for this project.   

    1
  • Mohammad Barham

    Hi K C George,

    Thank you so much, and yes I can confirm that it is fixed now and I really appreciate Brizy support team, but I found that one of pages' delete button that I have created previously in my website was disabled but I edited this page and saved changes and I have delete one of the menu items that was empty since it wasn't linked to any page or URL and also I have published draft page and saved changes. 

    The result was that the disabled delete page button is enabled again and s working now normally.

    I just wanted to share this with you.

    Kind regards,
    Mohammad Barham

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