Brizy version 25

Ray H

• July 25, 2024 09:14

My one site that uses Brizy and WordPress has lost it's header and footer, also no menu. I have rolled back to earlier backup.

I see others are having issues with latest release, I wonder if Brizy cloud is also affected?

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  Mark Aburot

  • July 25, 2024 09:23

  Hi Ray,

  I'm Mark from Brizy support. Thank you for contacting us about this issue. 

  This is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/20357370822034 
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

   

  Best regards, 

  Mark.

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  Ray H

  • July 25, 2024 11:43
  • Edited

  This is a live customers website. It's not correct to request access to a site that I do not own.

  So what do you need to see, I can provide it just tell me what and how.

  Alternatively I just wait to see how users issues pan out, and perhaps wait for update from Brizy.

  Thx 

  Ray

  n.b. and bye the way, the link didn't work

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  Ariel H.

  • July 25, 2024 11:53

  Hi Ray,

  Sorry about that. I'm glad that reverting from a backup has fixed the issue for you. Unfortunately, there was a problem with the recent update that impacted WordPress sites. I can confirm that this issue only affects WordPress sites, and Brizy Cloud websites are not impacted.

  Best regards,
  Ariel H.

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  Ray H

  • July 25, 2024 13:41
  • Edited

  Okay I assume there will be an update to fix users issues soon?

  Thank you in advance.

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  Ariel H.

  • July 25, 2024 16:12
  • Edited

  Hi Rey,

  This issue is currently in progress, a patch to fix it should be rolled out soon.

  Thank you for your patience.

  Kind regards,
  Ariel H.

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  Katherine Baldwin

  • July 25, 2024 16:10

  Yes, I'm not seeing some of my global blocks on multiple sites.  Temporally moving the block-order around and re-updating seems to work sometimes.  (And then you can put them back to where they are supposed to be).

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  Michael Calas

  • July 25, 2024 23:42

  I'm having the same issue. The header and footer are not showing, and neither are some contact blocks. I'm glad to hear that it is being worked on. How will we know that it has been fixed.

  Thank you.

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  Mark Aburot

  • July 26, 2024 08:22

  Hi Michael, 

  I've responded to your community post:https://support.brizy.io/hc/en-us/community/posts/20375143212050. Let's continue the conversation through that thread please. 

   

  Best regards, 

  Mark. 

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