Upgraded to Pro features still LOCKED.

Anne Paulus

• July 24, 2024 23:55

I upgraded to Pro today, receipt #XXX. The Pro features are still locked on the website I'm building using EasyWP. Help!

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  Mark Aburot

  • July 25, 2024 03:34

  Hi Anne, 

  I'm Mark from Brizy Support.

  Thank you for contacting us and about your locked pro features. Rest assured that we'll look into this for you.

  For this, we'll need to further look into the problem through your Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/20354765726994
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  We'll be awaiting your email. 

   

  Best regards,

  Mark. 

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  Ariel H.

  • July 29, 2024 12:55

  Hi Anne,

  Thank you for your cooperation.

  Upon checking, it appears that Brizy Pro has not been installed on your website yet. Both the Brizy Free version and Brizy Pro are intended to work together, so it is essential to have both installed.

  We have taken the initiative to install it for you.

  

  Kindly proceed to activate the license by following the steps in this link - https://support.brizy.io/hc/en-us/articles/360019679472-How-to-install-Brizy-PRO-and-activate-your-PRO-license.

  If you have any further inquiries, please feel free to inform us.

  Best regards,
  Ariel H.

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