2.5.0 update button not working

John Smucker

• July 24, 2024 23:08

Brizy 2.5.0 and Brizy pro 2.5.0 plugins are crashing my update button. To edit anything on my website I need to roll back to the previous version and deactivate Brizy pro which deactivates all my menus. 

When I click update it times out and says I need to refresh my page.

Please help 

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• 

  Mark Aburot

  • July 25, 2024 03:53

  Hi John, 

  I'm Mark from Brizy support, thank you for contacting us about your issues with Brizy 2.5.0. 

  I have reviewed your concern wherein your Brizy plugins are crashing your update button. Most reports of this error have been caused by WordFence, you may want to consider temporarily setting it to Learning Mode:https://www.wordfence.com/help/firewall/learning-mode/

  WP dashboard > WordFence > Firewall > Manage WAF > All Firewall Options > Select Learning mode.

  The team is aware and are actively working on a fix for this problem. We sincerely apologize for the inconvenience this has caused. 

  If you this doesn't fix your issue or if you don't have WordFence, please, let us know.

  In this case, we'll need to further look into the problem through your Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link:https://support.brizy.io/hc/en-us/community/posts/20354524809234
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Feel free to contact us again, we'll be happy to help. 

   

  Best regards, 

  Mark. 

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