Can't update the page been trying to do so for hours now

Timothy Alcantara

• July 24, 2024 16:25

This message always pops up when I try to edit the page. How can I fix this? 

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  Ariel H.

  • July 25, 2024 10:01
  • Edited

  Hi Timothy,

  Thank you for keeping in touch.

  We recently released an update to Brizy and Brizy Pro that conflicted with WordFence. 

  If you have WordFence, please follow these brief instructions:

  - In the WordFence plugin settings, navigate to Firewall;

  - Enable Learning Mode - https://imgur.com/TucapoH

  - Return to your Brizy page, make some minor changes, and then update the page;

  - Once done, return to the WordFence settings and re-enable the Enabled and Protecting option.

  Please let me know if this resolves the issue.

  Best regards,
  Ariel H.

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  Kiersten Moore

  • September 12, 2024 19:49

  I am having the same occurrence but I do not have the WordFence plugin. Is there any other known issues causing this problem?

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  KC George

  • September 13, 2024 07:30
  • Edited

  Hi Kiersten,

  Recent Brizy versions have some compatibility issues with the Apache web server. Please check if your website is hosted on an Apache web server following the procedure at https://jmp.sh/2UeqSoEE

  Kindly rollback to the previous Brizy versions to edit and save your changes if your website is hosted on an Apache web server. Use these versions of Brizy

  • Brizy 2.4.45 https://jmp.sh/6w60BmCr
  • Brizy Pro 2.4.38  https://jmp.sh/eEwWoJGK

  Follow the below procedure to roll back.

  • Deactivate and delete Brizy Pro
  • Deactivate and delete Brizy
  • Download Brizy 2.4.45 and in your WordPress Dashboard under Plugins - Add New - Upload Plugin, upload Brizy
  • Download Brizy Pro 2.4.38 and under Plugins - Add New - Upload Plugin, upload Brizy Pro

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  Kiersten Moore

  • September 13, 2024 19:27

  Ok thanks for letting me know. I do indeed have my site on an Apache server. 

  Just to check, if I deactivate and delete, then reinstall brizy. My website isn't going to get messed up or have to be re-created will it? Sorry, its my first time running into an issue like this. Thanks.

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  KC George

  • September 14, 2024 02:26

  Hi Kiersten,

  Let's say it takes you 5 minutes to deactivate, delete, and reinstall Brizy and Brizy Pro. During those 5 minutes, your website's frontend will be messed up, but it will return to normal once you complete the process. You don't have to recreate anything. 

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