Global Block don't work

Ryo Kakumoto

• July 24, 2024 08:07

Hi,

Our website has a problem of global block, I guess.
It doesn't work.
and also I can't update. 

Error message:
you can't fresh this page..bah bah bah

I use Brizy latest ver. and also Brizy pro.

Site info:

バージョン    6.6.1
サイトの言語    ja
ユーザー言語    ja
タイムゾーン    Asia/Tokyo
ホーム URL    https://dopaful.com

バージョン    6.6.1
サイトの言語    ja
ユーザー言語    ja
タイムゾーン    Asia/Tokyo
ホーム URL    https://dopaful.com

 

help me.

0

• 

  Ariel H.

  • July 24, 2024 08:14

  Hi Ryo,

  Thank you for contacting us.

  This is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/20338795451666
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

  0
• 

  Jerzy Iwaniuk

  • July 24, 2024 09:06

  Same problem here.... denovo.pl Global blocks are down. Can't save the site...

  0
• 

  Natalia Chitoroaga

  • July 24, 2024 14:38

  Hi Jerzy,

  Thank you for your message. 

  Do you use WordFence plugin? In this case, please follow these short instructions:

  - In the WordFence plugin settings go to Firewall;

  - Enable the Learning Mode - https://jumpshare.com/v/3JWEACZsgmaMzJPdDdYs 

  - Go back in your Brizy page and make some minor changes, then update the page; 

  - Back in the WordFence settings, enable back Enabled and Protecting option. 

   

  Let me know if it worked.

  Thank you,

  Natalia

   

  0
• 

  Ryo Kakumoto

  • July 24, 2024 14:59

  Hi Ariel, 
  I'm going to send you email!

   

  Thanks

  0
• 

  Ariel H.

  • July 25, 2024 08:25

  Hi Ryo,

  Thank you for your cooperation.

  Unfortunately, we're having trouble logging into your site. Would you mind setting up a user account with English language and turning off the Character verification?

   

  It's a bit tricky for us to log in with the current settings. If it's possible, could you temporarily deactivate the plugin so we can log in and take a look at the issue?

  I am looking forward to your response.

  Kind regards,
  Ariel H.

  0
• 

  Ariel H.

  • July 25, 2024 08:44

  Hi Jerzy,

  Thank you for your cooperation, we're now looking into this issue. I will get back to you as soon as I have an update.

  Best regards,
  Ariel H.

  0

Please sign in to leave a comment.