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Product Archive and Single Product Pages Not Displaying

Chris Gomez

Since the latest update, Brizy product pages and product archive template pages show critical errors when trying to view them on my website: https://www.candy.gi/

As you can see, all other pages load fine. 

Please let me know as soon as possible how to resolve the error as it is an ecom store for a client and we are in the middle of a large ad campaign. 

Any assistance would be greatly appreciated!

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Comments

5 comments

Date Votes
  • Chris Gomez

    Here is the error that I can see in Debug mode which seems to state that ... Brizy doesnt support the product post type:

    Fatal error: Uncaught Brizy_Editor_Exceptions_UnsupportedPostType: Brizy editor doesn't support 'product' post type in /home/techniq/candy.gi/wp-content/plugins/brizy/editor.php:471 Stack trace: #0 /home/techniq/candy.gi/wp-content/plugins/brizy/editor/entity.php(48): Brizy_Editor::checkIfPostTypeIsSupported(19794) #1 /home/techniq/candy.gi/wp-content/plugins/brizy/editor/post.php(101): Brizy_Editor_Entity->__construct(19794) #2 /home/techniq/candy.gi/wp-content/plugins/brizy/editor/post.php(128): Brizy_Editor_Post->__construct(19794, NULL) #3 /home/techniq/candy.gi/wp-content/plugins/brizy/admin/blocks/main.php(226): Brizy_Editor_Post::get(Object(WP_Post)) #4 /home/techniq/candy.gi/wp-content/plugins/brizy/admin/blocks/main.php(143): Brizy_Admin_Blocks_Main->getMatchingBrizyBlocks(Object(WP_Post)) #5 /home/techniq/candy.gi/wp-includes/class-wp-hook.php(324): Brizy_Admin_Blocks_Main->enqueueMatchedGlobalBlockAssets('') #6 /home/techniq/candy.gi/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #7 /ho in /home/techniq/candy.gi/wp-content/plugins/brizy/editor.php on line 471

     
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  • Ariel H.

    Hi Chris,

    Thank you for contacting us.

    This is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

    Community Post link: https://support.brizy.io/hc/en-us/community/posts/20335800172946
    WordPress Admin URL:
    Username:
    Password:

    Please make a full backup of your site as a precaution.

    In the meantime, could you please try disabling all other plugins except for Brizy and Brizy Pro to see if the issue persists? If the issue does not occur with other plugins disabled, it is possible that there may be a conflict with one of the third-party plugins installed on your site. Additionally, you can try temporarily switching to another theme to determine if the issue is related to your current theme.

    Best regards,
    Ariel H.

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  • Ariel H.

    Hi Chris,

    Thank you for your cooperation.

    We're now looking into this issue. I will get back to you as soon as I have an update.

    Best regards,
    Ariel H.

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  • Chris Gomez

    Thanks for the update Ariel, I hope the issue can be resolved soon as the client's site is a popular ecom store and we're in the middle of a wide-scale ad campaign.

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  • Ariel H.

    Hi Chris,

    Thank you for your patience.

    We recently released an update for Brizy; however, some websites are still encountering the same issue. If you are managing multiple websites, please consider reverting your site to a previous backup where the issue was not present and ensure that automatic updates for plugins in WordPress are disabled - https://wordpress.org/plugins/stops-core-theme-and-plugin-updates/.

    Alternatively, if you require access to older versions, please use this link: https://tinyurl.com/mr3b4bev

    We will keep you updated on the progress of this issue in this support thread. We apologize for any delays in resolving this issue.

    Best regards,
    Ariel H.

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