page is not showing up

Moe Sasaki

• July 24, 2024 03:05

Brizy site with some of the pages not showing up, we can see them in the editor but not live.

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  Ariel H.

  • July 24, 2024 03:27

  Hi Moe,

  Thank you for reaching out to us.

  We apologize for the inconvenience. We have recently received similar reports.

  To address the issue, please try making some minor changes on your pages or in your global header and footer, such as adding extra letters or moving some elements. Save your changes and update the page. Afterward, undo your changes and preview the site to see if this resolves the issue.

  This approach has been successful for another customer who encountered a similar issue in this support thread: https://support.brizy.io/hc/en-us/community/posts/20307368904594

  Alternatively, you can also revert to the older versions using the following link: https://tinyurl.com/mr3b4bev

  Here are the steps to roll back:

  1. Navigate to the Plugins section and uninstall both Brizy and Brizy Pro.
  2. Upload and activate Brizy first.
  3. Next, upload and activate Brizy Pro.

  Please try these steps and inform me of the outcome. We will keep you updated once we have resolved the issue with the recent update.

  Best regards,  
  Ariel H.

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