can not save the page

Moe Sasaki

• July 24, 2024 02:45

I can not save top page.
I tried uninstalling plugin and change theme.
Didn't work.

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  Mark Aburot

  • July 24, 2024 03:10

  Hi Moe, 

  I'm Mark from Brizy support, thank you for contacting us about your issues with Brizy 2.5.0. 

  The team is aware and are actively working on a fix for this problem. We sincerely apologize for the inconvenience this has caused. 

  Most reports of this error have been caused by WordFence, you may want to consider temporarily setting it to Learning Mode:https://www.wordfence.com/help/firewall/learning-mode/

  WP dashboard > WordFence > Firewall > Manage WAF > All Firewall Options > Select Learning mode.

  If the issue persist, please, let us know. 

   

  Best regards, 

  Mark. 

   

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  Moe Sasaki

  • July 24, 2024 03:50

  Thank you for the reply.
  I am not using wordfence.
  Do you think there are other things i can try?

   

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  Ariel H.

  • July 24, 2024 03:55

  Hi Moe,

  Thank you for the update.

  Does this issue occur on all pages?

  Could you please provide us with temporary access to your WP Admin page so we can inspect your site? Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/20334880640402
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Moe Sasaki

  • July 24, 2024 03:57

  it only happen to top page.
  I will send you detail.

  Thank you!

   

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  Ariel H.

  • July 24, 2024 05:02

  Hi Moe,

  Thank you for your cooperation.

  Unfortunately, we are unable to access your site.

  

  Could you please check your WordPress Security settings in your server panel to see if you can allow access from this IP address: 136.158.11.246?

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Moe Sasaki

  • July 24, 2024 05:08

  I changed setting!
  
  

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  Ariel H.

  • July 24, 2024 05:40

  Hi Moe,

  Thank you for the update.

  The issue seems to be related to the new update. I have installed the older versions to address the problem. We will keep you informed on this support thread once we have fixed the issue with the new update. Apologies for the inconvenience.

  Best regards,
  Ariel H.

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  Mark Drake

  • March 28, 2025 05:12

  Great advice. Wordfence was the issue.

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