My website is not working well since updated to brizy 2.5

Gsc Marketing

• July 23, 2024 20:34

please I need to revert it to a functional version since I found 2.2 and the menu is not redirecting to correct links it browses the same page always

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  Ariel H.

  • July 24, 2024 00:08

  Hi,

  Thank you for contacting us.

  We apologize for the inconvenience. We have recently received similar reports, and our developers are actively working to resolve it as quickly as possible. If this is urgent, you can revert to these older versions: https://tinyurl.com/4z3cj26y

  Steps to roll back:

  1. Navigate to the Plugins section and uninstall both Brizy and Brizy Pro.
  2. Begin by uploading and activating Brizy.
  3. Proceed to upload Brizy Pro and activate it.

  Please try these steps and inform me of the results. Rest assured; we will update you once we have resolved the issue with the recent update.

  Best regards,
  Ariel H.

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  Gsc Marketing

  • September 10, 2024 23:21

  Hello dear

  I'm wondering if the team found a solution for Brizy 2.51 since I'm having problems with global elements when I update the plugin

  the header and footer vanish so I revert to the older version

  please update us to know what to do 

  thanks in advance

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  KC George

  • September 11, 2024 07:40

  Hello,

  Kindly follow instructions at https://support.brizy.io/hc/en-us/community/posts/20495093364242 for fix the issue of missing header and footer in the website frontend. 

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  Gsc Marketing

  • December 16, 2024 06:03

  Hi KC,
  
  Again, We lost the main menu on the website: https://tinyurl.com/siteGSC. 
  
  We are on the updated version of the brizy builder and brizy builder pro both.
  
  
  
  
  

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  KC George

  • December 16, 2024 07:09

  Hello 

  I see this design when when visiting your website and your global header is visible. Are you not seeing the header block at your end? Kindly share a screenshot so that we can understand the issue. 

  

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  Gsc Marketing

  • December 16, 2024 17:00

  We have used the old plugin, and it worked. not sure why it's not working with the latest version of the plugin. 
  
  With new plugin we tried de-activating all the plugins
  We tried different themes also.
  
  Latest version of the plugin having issues. 
  
  
  

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  KC George

  • December 17, 2024 07:11

  Hello

  After updating to the latest Brizy versions, kindly follow the procedure at https://jmp.sh/f4Llllkg to fix the issue with the header visibility. 

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