2 errors after Update to 2.5.0

Jenny Parsons

• July 23, 2024 17:23

Post this update both the pop-ups ( cookie consent and mail sign up) that have been set to only appear once, are now appearing every time the site is viewed. see here https://meditationinexeter.org/

Am unable to correct this.

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  Ariel H.

  • July 24, 2024 00:36

  Hi,

  Thank you for contacting us.

  We apologize for the inconvenience. Please try reverting to the older versions: https://tinyurl.com/4z3cj26y

  Steps to roll back:

  1. Navigate to the Plugins section and uninstall both Brizy and Brizy Pro.
  2. Begin by uploading and activating Brizy.
  3. Proceed to upload Brizy Pro and activate it.

  Please try these steps and inform me of the results. Rest assured; we will update you once we have resolved the issue with the recent update.

  Best regards,
  Ariel H.

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  Jenny Parsons

  • July 24, 2024 06:36

  Thank you, your suggestion has not made any difference, I think I will disable these pop ups until you make further progress with this.

  regards,

  Clive

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  Ariel H.

  • July 24, 2024 06:54

  Hi Clive,

  Thank you for the update.

  Please check if you have any caching plugins or server-side cache. If so, try purging the cache to see if this helps.

  Best regards,  
  Ariel H.

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  Jenny Parsons

  • July 24, 2024 07:07

  Thank you, your getting a bit too technical here, this is a list of the plugins I have installed:

  

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  Ariel H.

  • July 24, 2024 07:21

  Hi Owen,

  Thank you for the update.

  It looks like your site is using the Seraphinite Accelerator for caching and optimization, but it appears to be disabled.

  Could you enable the popups so we can inspect your site? Additionally, please let us know how the popups are supposed to function so we can replicate the issue.

  Best regards,  
  Ariel H.

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  Jenny Parsons

  • July 24, 2024 08:02

  Thank you, I was seeing if Seraphinite would speed up my site, which it did seem to, its been disabled for about 7 days. Here are the pop ups, now working.

  

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  Natalia Chitoroaga

  • July 24, 2024 14:16

  Hi Clive,

  Natalia here, thank you for your reply.

  I confirm we have an issue for the pop-up conditions after the latest Brizy WordPress updates. 

  Currently the team is working on this issue to be fixed as soon as possible. 

   

  Ariel will come back here with a short notification as soon as this isue is fixed.

   

  Thank you for your patience.

   

  Regards, Natalia

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  Jenny Parsons

  • July 24, 2024 14:18

  Thank you, good to know you have made some progress.

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  Jenny Parsons

  • August 02, 2024 19:26

  The problem still exists, even after Brizy Pro 2.5.1. And I have noticed that when I added a submenu item, see screenshot, it does not appear on the web page. https://meditationinexeter.org/

  please help,

  regards,

  Clive

  

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  Ariel H.

  • August 05, 2024 09:46

  Hi Clive,

  Thank you for staying in touch.

  The sub-menu seems to be functioning correctly on my end. 

  

  Could you please try clearing your browser cache or using another browser?

  Additionally, please ensure to update both Brizy and Brizy Pro to the latest versions.

  

  Best regards,
  Ariel H.

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  Jenny Parsons

  • August 05, 2024 12:53

  Hi Ariel,

  Thank you for your patience and help. I was able to fix the menu, by changing to another one and then changing back. The other problem still persists, I am up to date with the current versions, I've just dowloaded Opera, but no better.Hoping that a relevant update appears soon.

  best wishes, Clive

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  KC George

  • August 05, 2024 13:13

  Hi Clive,

  The latest versions of Brizy have issues with the popup display conditions. On our end, we have developed a patch for this bug. We intend to release this patch along with a later version of Brizy.

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  Jenny Parsons

  • August 05, 2024 13:14

  Thank you

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  Jenny Parsons

  • August 28, 2024 20:20

  Hi, 

  This problem with the pop ups is now over one month old, please give me some idea when it will be fixed. Im thinking of trying a popup plugin if you don't have a reasonable timescale in mind?.

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  Ariel H.

  • August 29, 2024 08:58

  
  Hi Clive,

  We apologize for the delays. Unfortunately, this is an ongoing issue, and we currently do not have an ETA for when the update will be rolled out. Rest assured; we will keep you updated in this support thread as soon as we receive any new information.

  Best regards,
  Ariel H.

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  Laurin Berli

  • August 29, 2024 21:54

  Hello Ariel

  It cannot be that such a problem is not addressed. There are several websites on the WWW that use your plugin.

  Please fix it as soon as possible. Thank you very much!

  Best regards

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  Ariel H.

  • August 30, 2024 08:30

  Hi Laurin,

  Thank you for your feedback.

  We understand the importance of addressing this issue, especially given the number of websites relying on our plugin.

  Please know that our team is actively working on a solution, but it may take us some additional time to ensure it is fully resolved. We sincerely appreciate your understanding and will keep you updated on our progress.

  Best regards,
  Ariel H.

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