New update crashed my site no matter what I do

Dan Peres

• July 23, 2024 15:07

www.reinventing-u.com/

No matter what I do after I update Brizy the site goes down. 

I update everything before brizy still crashed 

D. 

 

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• 

  Ariel H.

  • July 24, 2024 01:26

  Hi Dan,

  Thank you for reaching out to us.

  We apologize for the inconvenience. We have recently received similar reports.

  To address the issue, please try making some minor changes to the global header and footer, such as inserting some extra letters or moving some elements. Save your changes and update the page. Afterward, undo your changes. Then, preview the site to check if this resolves the issue.

  This approach has been successful for another customer who encountered a similar issue in this support thread: https://support.brizy.io/hc/en-us/community/posts/20307368904594

  Alternatively, you can also revert to the older versions using the following link: https://tinyurl.com/4z3cj26y

  Here are the steps to roll back:

  1. Navigate to the Plugins section and uninstall both Brizy and Brizy Pro.
  2. Upload and activate Brizy first.
  3. Next, upload and activate Brizy Pro.

  Please try these steps and inform me of the outcome. We will keep you updated once we have resolved the issue with the recent update.

  Best regards,  
  Ariel H.

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