Brizy pro (2.5.0 as well as 2.4.38-45) license problems on MANY websites

B.j. Cbrtg

• July 23, 2024 08:52

Hi, we have currently have an issue on many websites with brizy pro. All pro-functionalities, like headers, are disabled, causing major issues for clients and lost revenue for them.

We have tried to roll back to 2.4.38 (free and pro), but the problem remains. It seems license related.

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  Ariel H.

  • July 23, 2024 11:18

  Hi,

  Could you please try editing the page and making a small adjustment to your global header and footer, like adding a period or a letter? After saving the changes, wait a few seconds, undo your changes, and then update the page again. Finally, preview the page to see if this resolves the issue.

  Some users have tried this method and worked for them:  https://support.brizy.io/hc/en-us/community/posts/20307368904594

  In any case, we are aware of these issues from the last update, and our developers are actively working to resolve them as soon as possible.

  Sorry for the inconvenience.

  Best regards,
  Ariel H.

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  B.j. Cbrtg

  • July 25, 2024 12:18

  Thanks, but my colleague has found a workaround earlier:
  - Delete Brizy & Brizy pro
  - Install Brizy free 4.4.45(?) en Brizy pro 4.4.38(?)

  Seems to have worked for now. In other cases we have also rolled back with back-ups, effectively fixing the problem too.

  We'll wait before updating all our sites.

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  Ariel H.

  • July 25, 2024 14:14

  Hi,

  Thank you for the update. I'm pleased to hear that restoring your site from a backup has resolved the issue.

  We will keep you informed about the progress of this issue on this support thread.

  Best regards,
  Ariel H.

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